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Home / L2 Technical Support Engineer

L2 Technical Support Engineer

  • Full Time
  • Anywhere

NETGEAR

As a Level 2 Technical Support Engineer at NETGEAR, you will deliver high-quality technical assistance to business customers, troubleshoot customer issues, and collaborate with internal teams to deliver effective solutions.

Requirements

  • Bachelor’s degree in Information Technology, Engineering, or a related technical field
  • CCNA, CompTIA Network+, or equivalent certification (or relevant experience)
  • Minimum of 2 years of experience in technical support, preferably in a networking-focused role
  • Fluency in Mandarin (required)
  • Professional working proficiency in English (spoken and written)
  • Strong analytical and troubleshooting skills for both wired and wireless networking issues
  • Familiarity with remote diagnostic tools and ticketing systems
  • Ability to manage multiple priorities and perform effectively under pressure
  • Team-oriented, adaptable, and eager to learn

Benefits

  • Competitive salary
  • Benefits package
  • Opportunities for career growth and development

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in Taiwan

Taiwan, officially the Republic of China (ROC), is a country in East Asia. The main island of Taiwan, also known as Formosa, lies between the East and South China Seas in the northwestern Pacific Ocean, with the People's Republic of China (PRC) to the northwest, Japan to the northeast, and the Philippines to the south. It has an area of 35,808 square kilometers, with mountain ranges dominating the eastern two-thirds and plains in the western third, where its highly urbanized population is concentrated. The combined territories under ROC control consist of 168 islands in total covering 36,193 s

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