Cardiovascular Associates of America
The Patient Service Specialist plays a vital role in ensuring a positive experience for patients within a healthcare setting. The Patient Services Specialist will help patients with cardiology care by scheduling appointments and in-office testing. This role also assists with patient requests by answering questions or warmly transferring them to other staff members who specialize in the requested area.
Requirements
- Answer inbound calls and schedule office appointments
- Engage in active listening with callers, confirming or clarifying information
- Utilize software, databases, scripts, and tools as directed in formal training and regular coaching
- Route calls to the appropriate personnel, as needed
- Coordinate hospital consults with practice offices
- Build professional relationships with patients and other call center team members based on trust and reliability
- Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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