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Customer Service Supervisor/Supervisor (Bilingual)

  • Full Time
  • Anywhere

ASM Research, An Accenture Federal Services Company

ASM Research, An Accenture Federal Services Company — Atlanta, Fulton County

The Supervisor (Bilingual) supports Customer Support Services to ensure customers are satisfied and staff performance meets business needs, operational expectations, and established service standards. This role directs and supervises staff responsible for resolving processing issues, managing case or COD processing status, analyzing data, conducting outreach for batch processing issues, and suppor…

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Working in Atlanta, Fulton County

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