Whizz
Position: Virtual Customer Service Representative
Languages: English, French, and Arabic
At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.
As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection.
In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.
Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.
Responsibilities
New customers:
- Help customers choose the right bike, battery, accessories, and services
- Explain bike features, subscription plans, and pricing
- Assist customers with signing up, creating accounts, and completing payments
- Use sales techniques to convert potential customers into subscribers
Existing customers:
- Support customers with subscription questions, payments, and account issues
- Help customers troubleshoot basic bike or service issues remotely
- Coordinate service requests and follow-ups with the operations team
- Address customer concerns and objections while maintaining a high level of satisfaction
Customer communication:
- Provide clear, accurate, and friendly communication to customers
- Coordinate with internal teams via chat and messaging tools to resolve customer requests
- Build trust and long-term relationships with our rider community
Requirements
- Native or fluent French and Arabic
- Fluent English (C1 – C2 level)
- 2+ years of experience in customer support, sales, or call center roles
- Comfortable working on camera and assisting customers via live video throughout the day
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using CRM systems and productivity tools
- High-speed internet connection, and headset
- Retail experience is a bonus.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
About this role & career path
Working in Tunisia
Tunisia, officially the Republic of Tunisia, is a country in the Maghreb region of North Africa. It is bordered by Algeria to the west and southwest, Libya to the southeast, and the Mediterranean Sea to the north and east. Tunisia also shares maritime borders with Italy through the islands of Sicily and Sardinia to the north and Malta to the east. It features the archaeological sites of Carthage dating back to the 9th century BC, as well as the Great Mosque of Kairouan. Known for its ancient architecture, souks, and blue coasts, it covers 163,610 km2 (63,170 sq mi), and has a population of 12.
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