Lee Enterprises
Lee Enterprises is seeking a Systems Support Analyst to provide day-to-day application support, ticket intake, issue triage, documentation, user guidance, QA/testing support, and escalation coordination for business-critical systems.
Requirements
- Provide daily support for enterprise circulation, customer service, and operational systems
- Review, triage, route, and document support tickets
- Assist users with system questions, account research, issue investigation, and operational troubleshooting
- Maintain clear and accurate documentation for support procedures, troubleshooting steps, known issues, business rules, and system processes
- Use Falcon, DSI, BLOX, Discus, and internal intranet applications to support users
Benefits
- competitive wages
- dynamic, interesting work environment
- career growth opportunities
- extensive benefit program
- medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance
- 401K retirement plan with company match
- generous paid time off
- paid parental leave for new parents
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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