Senior Accounts Receivable / Order-to-Cash Specialist

Senior Accounts Receivable / Order-to-Cash Specialist

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Location: Remote (EST hours preferred)
Employment Type: Full-Time
Compensation:
Base Salary: $1,500 – $1,800 USD/month (depending on experience)
Performance Bonus: $300 – $500 USD/month
Bonus tied to collection effectiveness, aging reduction, and overall AR performance
Role Overview
This role is responsible for fully owning the Accounts Receivable and Order-to-Cash process in a standalone capacity. The position plays a critical role in driving cash flow, reducing aging balances, and improving AR operations, managing a high-volume and complex portfolio, including legacy accounts and aged balances. This is not a general accounting or month-end close role. Instead, it is a senior, hands-on AR position focused on cash collection, dispute resolution, process improvement, and cross-functional collaboration. The ideal candidate is persistent, detail-oriented, and comfortable being customer-facing, handling both inbound and outbound communication with clients.
Key Responsibilities
Accounts Receivable & Collections Ownership
Own the full order-to-cash lifecycle, from invoicing through payment application and collections
Manage a high-volume AR portfolio, including active accounts and complex aged balances (including legacy AR)
Proactively follow up with customers via email and phone to ensure timely payments
Accurately apply payments (ACH, wire, check, credit memo) and maintain documentation in ERP/CRM systems
Dispute Resolution & Cross-Functional Collaboration
Investigate and resolve invoice discrepancies, short payments, chargebacks, and deductions
Partner with Sales, Finance, and Operations to resolve issues and unblock payments
Act as the main point of contact for customer billing and payment inquiries
Escalate high-risk accounts with clear recommendations and action plans

Reporting, Aging & Cash Flow Support
Prepare and maintain AR aging reports and weekly collection updates
Provide visibility into collection performance, customer risk, and aging trends
Support AR reconciliations and audit processes as needed

Process Improvement & Systems Optimization
Identify opportunities to improve AR workflows and reduce manual processes
Improve invoicing cadence, dispute tracking, and documentation standards
Contribute to NetSuite optimization and automation initiatives
Help establish scalable AR processes and best practices

Qualifications
4+ years of progressive Accounts Receivable / Collections experience
Proven experience managing high-volume and complex AR portfolios, including aged balances
Strong understanding of order-to-cash processes and collection strategies
Hands-on experience with ERP systems (NetSuite preferred)
Excellent English communication skills (written and verbal)
Comfortable handling inbound and outbound customer calls
Strong attention to detail, organization, and follow-through
Ability to work independently in a remote, fast-paced environment
Availability to work EST-aligned hours

Nice to Have
Experience in fast-growing or operationally complex environments
Exposure to process improvement or automation initiatives
Experience working with cross-functional US-based teams

This is a Telecommute/Work from Home position

Originally posted on Himalayas