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Home / IT Network Support (Freelance)

IT Network Support (Freelance)

  • Contract
  • Anywhere

Brilliant Computers

Essential Duties (include but not limited to)

  • Support usersconnecting to corporate networks, including assisting and coordinating accessto:
  • LAN services(file, print, and core LAN resources)
  • WAN connectivity
  • Correct LANsegments / VLAN access (as directed)
  • Provide networkprinter/scanner connectivity support including:
  • Deviceconfiguration
  • IP addressing
  • Direct TCP/IPprinting/output setup
  • Provide warrantyand break/fix support for networked printers and scanners.
  • Create, change,and remove printer configurations and queues based on requests and SLArequirements.
  • Support wirelessconnectivity and end-user network troubleshooting (where applicable).
  • Provide onsite operational andtechnical support to Authorized Users, meeting specified SLAs.
  • Resolve incidents and problemsrelated to EUC equipment (desktops, laptops, monitors, peripherals).
  • Perform reactive troubleshootingto identify root causes, restore service quickly, and reduce repeat incidents.
  • Install, upgrade, configure,repair, and replace EUC hardware and associated peripherals.
  • Provide software break/fix,reinstallation, and remediation support for end users.
  • Support non-warranty assetreplacement and coordinate required parts/logistics where applicable.
  • Provide mobile device repair andmaintenance support (where within scope).

VIP & Executive Support

  • Provide VIP support for equipmentincluding (but not limited to):
  • Desktop and mobile devices
  • Display screens, video systems,docking stations
  • Communication devices
  • Direct-attached printers, localprinters, scanners
  • Wireless networking accessoriesand endpoints
  • Support usersconnecting to corporate networks, including assisting and coordinating accessto:
  • LAN services(file, print, and core LAN resources)
  • WAN connectivity

Documentation, Communication &Reporting

  • Use the problemmanagement/ticketing database to track, update, and close tickets with completenotes.
  • Provide regular, accurate, andtimely feedback on customer requirements and onsite findings.
  • Maintain timely communication withsales, operations, and branch office personnel as required.
  • Communicate technical informationclearly to both technical and non-technical stakeholders.
  • Provide deskside support servicesas assigned.

Requirements

Experience

  • 4+ years of relevant onsite ITsupport experience (Desktop Support L2 / EUC / Network Support).
  • Technical Skills
  • Strong Windows desktop supportexperience, including:
  • Installing, upgrading, andmigrating to Windows 11
  • Deploying Windows 11 in enterpriseenvironments
  • Monitoring and maintaining Windows10 endpoints
  • Configuring hardware, drivers, andenterprise applications

Imaging and migration tools:

  • Imaging: Ghost, MDT (orequivalent)
  • Backup/Migration: USMT (orequivalent)
  • Solid troubleshooting in:
  • Network connectivity, Laptops,desktops, Printers/scanners (local and network), queue creation, TCP/IPprinting

Language

Able to communicate effectively inEnglish + local language (written and spoken), minimum B2.

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in Colombia

Colombia, officially the Republic of Colombia, is a country located in South America, with insular regions in North America. Colombia's mainland is bordered by the Caribbean Sea to the north, Venezuela to the east, Brazil to the southeast, Peru and Ecuador to the south and southwest, the Pacific Ocean to the west, and Panama to the northwest. Colombia is divided into 32 departments. The Capital District of Bogotá is the country's largest city hosting the main financial and cultural hub. Other urban areas include Medellín, Cali, Barranquilla, Cartagena, Bucaramanga, Pereira, Santa Marta, Cúcuta

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