PradeepIT Consulting Services Pvt Ltd
Role: Salesforce Service Cloud BA
Experience: 6+ years
Shift timings: 6-00 PM to 3-00 AM
Locations: Remote
Number of Positions: 01
Roles and Responsibilities:
Salesforce Service Cloud hands on and Amazon Connect good to have
BA Skills (User Stories, JIRA, Agile Methodology)
Experience using Salesforce or similar CRM Products to develop client or business solutions
Hands on experience configuring Salesforce or similar CRM Product, including workflows,
Work with clients and end-users to gather, understand, and define business requirements.
Good to have any Salesforce certification.
Hands-on Experience in automation such as Workflow, Process builder, and Flows (In- depth knowledge is Mandatory)
Evaluate and incorporate new technologies into new and existing frameworks and solutions
as applicable Collaborate with and mentor members of the team and other co-workers
Participate in key meetings with clients including requirement sessions, system demos user
acceptance testing, and end-user training.
Good to have coding skills but not mandatory
Must have experience in handling multiple projects and deliver them on time.
Excellent communication skills and ability to communicate at all levels of the organization
Ability to translate business requirements into technical deliverable
Strong Experience in working with Data management tools
Strong documentation, prioritization and training skills.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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