Loading...
Home / Medical Virtual Assistant (Front Desk & Patient Scheduling Support)

Medical Virtual Assistant (Front Desk & Patient Scheduling Support)

  • Full Time
  • Anywhere

Virtual Rockstar

This is a remote position.

Virtual Rockstar is hiring aMedical Virtual Assistanton behalf of a growing physical therapy practice to support front desk operations, patient scheduling, and inbound call management. This role is ideal for someone who is confident on the phone, detail-oriented, and able to help reduce administrative workload for an expanding clinic.

About the Practice

This established physical therapy practice is dedicated to delivering an exceptional healthcare experience throughempathetic, efficient, and effective care. Their mission is not only to help patients recover but also to empower them with the knowledge and tools needed for long-term success in managing movement and pain.

With a growing team of providers and plans to open an additional clinic location, the organization is focused on expanding access to care while maintaining a strong commitment to patient experience, communication, and operational excellence.

The team valuesstrong first and last patient interactions, teamwork, and a culture of support, ensuring both patients and staff feel cared for throughout every step of the process.

Key Responsibilities

Phone & Front Desk Support (Primary Focus)

  • Answer a high volume of incoming calls and route them appropriately

  • Provide excellent customer service and assist patients with inquiries

  • Ensure accurate and professional communication with every patient interaction

Patient Scheduling & Coordination

  • Schedule and manage patient appointments

  • Maintain and update the clinic calendar

  • Confirm appointments and assist with rescheduling

  • Coordinate schedules with providers to ensure efficiency

Patient Communication & Support

  • Respond to patient inquiries via phone and email

  • Provide clear and helpful information to patients

  • Support a positive patient experience from first contact to follow-up

Administrative & Reporting Support

  • Run reports for leadership using the EMR system (Tebra)

  • Assist with data entry and basic reporting

  • Maintain accurate patient records and documentation

Operational Support

  • Help reduce workload for in-clinic staff by managing calls and scheduling

  • Support clinic operations as the practice prepares for expansion

  • Assist in maintaining smooth day-to-day workflows

Tools You’ll Use

  • Tebra (EMR & billing system)

  • Comcast (phone and VoIP system)

Requirements

  • Experience in amedical front desk, scheduling, or call-heavy role

  • Strong phone communication and customer service skills

  • Ability to handle a high volume of calls efficiently and professionally

  • Experience with EMR systems (Tebra experience is a plus)

  • Highly organized with strong attention to detail

  • Comfortable working in a fast-paced healthcare environment

    • Non-Negotiables

    • Strong customer service and communication skills

    • Professionalism and ability to represent the practice well

    • Team-oriented mindset and willingness to support others

    • Reliability and consistency in performance

    Benefits

  • Competitive salary commensurate with experience

  • Opportunities for professional growth and development

  • Work in a collaborative and supportive team environment

  • Be part of a growing healthcare practice making a meaningful impact

    • Originally posted on Himalayas

    To apply for this job please visit himalayas.app.

    About this role & career path

    Working in United States

    The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

      More jobs at Virtual Rockstar

      Keep exploring on Get A Job.ai

      Not quite the right fit? Your next opportunity is a click away.

      Hiring instead? Post a job and reach candidates searching right now.