Atticus Advisory Solutions Inc.
We are currently looking for an IT Application Support Analyst (Italian Localization experience is a must) to join our Team.
This role is about ensuring smooth operations and availability of Group Systems (Finance & Accounting, HR, Legal, L&D, Customer Success) worldwide.
The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business users.
Responsibilities:
- Provide Level 1 & 2 technical/functional support for internal applications and systems to deliver high quality assistance and ensure the agreed Service Level Agreements (SLAs) are met
- Experience in supporting European countries specially Italian localization.
- Perform daily, monthly and periodic application and system checks, and take appropriate action in optimizing system uptime and deliver outputs in a timely manner
- Work with Technology teams as necessary communicating any systems/software upgrades and patches, and diagnosing any application or system issues
- Triage defects, identify potential fixes and manage incidents through to resolution, either by an internal team or via an external supplier; communicating with the business user until issue is resolved
- Develop and adhere to Standard Operating Procedures (SOPs)
- Ensure data security and implement safety controls
- Produce and maintain technical support guides, service catalogue & other relevant documentation
- Work with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releases
- Ensure effective communication is in place to manage incidents and system downtime to the business user community
- Attend Service Reviews and Operational review meetings; support with reporting requirements, chairing the meeting when required
What we look for:
- Previous experience working in an application support capacity for finance systems (NetSuite, Coupa, Payhawk, Concur), HR Systems (BambooHR, JazzHR, Papaya etc.)
- With Finance background.
- 6 + years in-dept knowledge of Oracle NetSuite ERP Finance
- Fluency in English
- Excellent verbal and written communication skills
- Team player with good interpersonal skills
- Ability to multi-task and to remain calm whilst under pressure
- Keen eye for detail
- Good analytical and problem-solving skills
- Strong service driven mentality and a pragmatic approach
- Keep abreast of current technology and trends that may be of use/benefit to
- NetSuite Certified
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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