Cincinnati Financial
Make a difference with a career in insurance at The Cincinnati Insurance Companies, where we put people first and apply the Golden Rule to our daily operations. We’re looking for an extraordinary IT Service Manager to lead and optimize IT Customer Support operations across the enterprise.
Requirements
- Lead the day-to-day operations of the IT Help Desk
- Drive delivery of high-quality technical support for internal and field associates and agencies across multiple locations
- Monitor and ensure compliance with Service Level Agreements (SLAs)
- Manage incident lifecycle processes
- Develop, track, and report on key performance indicators (KPIs)
- Lead and mentor Help Desk staff
- Collaborate with Infrastructure, Applications, Security, and Business Partner teams
- Establish and maintain standard operating procedures
- Foster a strong customer service culture
Benefits
- Benefits and amenities packages
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in United States
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
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