SOFTSWISS
Overview:
SOFTSWISS continues to expand the team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer requests, and assisting with platform-related operational issues.
About Product:
SOFTSWISS Casino Platform
With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest-quality service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge with state-of-the-art technology, delivering an unparalleled experience to clients at all times.
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Purpose of the role:
You will provide first-line technical support by handling customer requests, performing initial issue analysis, and supporting the day-to-day operations of the platform. You will collaborate with related departments to ensure stable system performance and efficient resolution of technical cases.
Key responsibilities:
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Process, classify, and perform initial analysis of incoming requests in Jira Service Desk
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Providing first-line operational support for project systems and configurations
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Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes
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Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents
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Maintain accurate ticket updates and documentation
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Prioritize tasks in accordance with requirements and business risk level
Required Experience:
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Higher or incomplete higher education, preference for graduates of technical universities
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Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana)
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Basic knowledge of markup web languages (HTML, CSS)
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Working proficiency in the English language
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Working proficiency in the Russian language
Nice to have:
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Familiarity with GitLab (or alternatives) CI/CD pipelines
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Familiarity with Application Programming Interfaces (APIs)
Our Benefits:
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Full-time remote work opportunities and flexible working hours
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Private insurance
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An additional 1 Day Off per calendar year
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Sports benefit
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Comprehensive Mental Health Programme
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Free online English lessons with a native speaker
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Generous referral program
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Training, internal workshops, and participation in international professional conferences and corporate events.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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