Level 1 Technical Support Representative (Solar Energy)

Level 1 Technical Support Representative for a leading Australian solar energy firm, handling first-line technical triage, ticket resolution, and manufacturer warranty tracking. The role involves owning the Level 1 support queue, using AI tools to accelerate workflow, and working directly with an established fast-growing Australian solar and battery storage provider.

Requirements

• Technical Domain Thinker: solid background in technical support, helpdesk operations, engineering, trades, or field support coordination with a physical hardware product component.
• Process Hybrid: comfortable operating inside modern ticketing tools (Zendesk, Freshdesk, HubSpot Service) as well as navigating structured product manuals and technical databases.
• AI-Adaptive Operator: actively uses generative AI tools (ChatGPT/Claude) as a workflow multiplier to accelerate lookup speed and refine written drafts.
• High-Accountability: manages queue independently, documents files immediately, and proactively flags blockers early.
• Communicate with pristine clarity and professional confidence, writing and speaking fluent English that meets strict Australian market expectations.

Benefits

• Competitive monthly salary
• Permanent, stable long-term seat with an established green-energy company
• Premium hardware setup provided (Mini PC shipped directly to you)
• Dedicated Philippine daytime shift hours (5:30 AM – 2:30 PM PHT) aligning with Adelaide business hours
• All-expenses-paid annual company workshop in the Philippines, covering flights and accommodation
• Ongoing coaching and advocacy from an assigned Remote Workmate Success Manager (CSM)

Originally posted on Himalayas