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Home / Patient Success & Operations Virtual Assistant (w/ Website & Marketing Support)

Patient Success & Operations Virtual Assistant (w/ Website & Marketing Support)

  • Full Time
  • Anywhere

Virtual Rockstar

This is a remote position.

Virtual Rockstar is hiring a full-timePatient Success & Operations Virtual Assistant (w/ Website & Marketing Support)on behalf of a growing pediatric therapy practice.

This role will support client communication, scheduling, intake coordination, operational administration, and website management. You’ll help ensure families receive a seamless experience while supporting the team with scheduling, CRM management, SOP updates, website updates, and marketing-related projects.

The ideal candidate is highly organized, proactive, tech-savvy, and comfortable managing multiple priorities while communicating professionally with families and team members.

Key Responsibilities

Patient Communication & Scheduling

  • Manage intake requests and scheduling

  • Coordinate intake calls and follow-ups

  • Handle scheduling changes and client communication

  • Support client nurture campaigns and reminders

Operations & Administration

  • Update SOPs, trackers, and clinician schedules

  • Organize Google Drive and internal systems

  • Maintain service tracking and operational reports

  • Support workflow and process improvements

Website & Marketing Support

  • Update website content and resources

  • Support SEO initiatives

  • Manage newsletters and email campaigns

  • Coordinate with the social media contractor when needed

Tools & Systems

  • SimplePractice

  • Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)

  • FluentCRM

  • Calendly

  • Claude AI

  • Website CMS platforms

  • SEO tools

Requirements

  • Experience in client support, operations, executive assistance, or project coordination

  • Excellent written and verbal English communication skills

  • Strong organizational and time-management skills

  • Experience with CRM systems and Google Workspace

  • Comfortable learning new systems and technology

  • Website management and basic SEO experience preferred

Non-Negotiables

  • Bright, engaging, and professional communication style

  • Strong attention to detail and follow-through

  • Ability to work independently

  • Excellent client communication skills

  • Strong organizational abilities

  • Commitment to a full-time dedicated role

Benefits

  • Competitive salary commensurate with experience.

  • Opportunities for professional development and growth.

  • Work in a dynamic and supportive team environment.

  • Make a meaningful impact by helping to build and strengthen families across the Globe

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

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