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Complaints Resolution Officer

  • Full Time
  • Anywhere

Tenacity Financial Services

Tenacity Financial Services — Cape Town Region, Western Cape

To manage and resolve customer complaints or escalated queries across multiple channels (Social Media, Stores/Retailers, HelloPeter, Ombudsman, internal escalations, etc) by ensuring timely, accurate, and customer-centric solutions. The role aims to improve customer experience, provide insights for process improvements and reduce escalation turnaround times. Complaint Handling & Resolution Manage …

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