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Workforce Coordinator (IEX Required)

  • Full Time
  • Anywhere

arrivia. Go far in the travel industry.

arrivia. Go far in the travel industry. — Goregaon East, Mumbai

The Workforce Coordinator is responsible for controlling traffic across our voice, SMS, chat, and email channels. This role requires a functional understanding of IEX to manage skill prioritization, forecasting, and planning. You will be responsible for identifying call volume anomalies and escalating them to the Sr. Workforce Management Analyst. This person will ensure our skill matrices are upda…

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To apply for this job please visit www.adzuna.com.

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