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Role Overview
The Customer Support Team Leader role is an integral member of our Global Customer Support team. Responsible for Coaching, Engaging, Supervising, Leading and Developing our General Services team to deliver excellent customer service.
What You Will Do
Build a team of support consultants who put the customer first. Monitor and delivery of team performance on a daily basis. Review gaps in performance for the team and putting action plans in place for individuals not achieving performance targets.
Why It Might Be a Fit
Experience leading diverse, motivated teams. Experience working in Software or IT environments. Ability to remain calm under pressure in a fast paced environment.
Requirements
- Experience leading diverse, motivated teams
- Experience working in Software or IT environments
- Ability to remain calm under pressure in a fast paced environment
Benefits
- Equity packages
- Hybrid working model
- Mental health and well-being initiatives
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG)
- Investment in your personal growth offering training for your advancement
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
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