Talent Sam
Our client is looking for a strong communicator and AI-native professional to join their Customer Success team.
In this role, you will act as the right hand to the CSM, ensuring customers are well supported, processes are automated, and growth targets (reviews and upsells) are achieved. This is not just about responding to chats, it’s about strategically optimising the customer journey using the latest technology.
Requirements
What You’ll Do
Customer Engagement: Manage live chat support with high responsiveness and empathy.
Strategic Growth: Proactively identify opportunities for upselling and systematically drive
high-quality App Store reviews.
HubSpot Mastery: Build and maintain integrations, custom reports, and automated workflows to
keep our CRM running like a clock.
Churn Prevention: Monitor customer health scores and execute outreach strategies to ensure
long-term retention.
AI Implementation: Use Gemini and other AI tools to automate communication, analyze
customer sentiment, and draft high-converting success content.
Who You Are
Independent & Strategic: You don’t wait for a to-do list. You spot a bottleneck and fix it.
AI-Native: You use Gemini (or similar) daily to work faster and smarter. You know how to prompt
for the best results.
HubSpot Savvy: You are comfortable CRM’s, reports and automations.
Growth-Minded: You enjoy the “sales” side of Customer Success and aren’t afraid to ask for a
review or suggest an upgrade.
Communicator: You have a perfect command of English and can pivot from technical support to
a warm, personal success check-in.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Australia
Australia, officially the Commonwealth of Australia, is a country comprising the mainland of the Australian continent, the island of Tasmania and numerous smaller islands. It has a land area of 7,688,287 km2 (2,968,464 sq mi), making it the sixth-largest country in the world. Australia is the world's flattest and driest inhabited continent. It is a megadiverse country, and its size gives it a wide variety of landscapes and climates including deserts in the interior and tropical rainforests along the coast.
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