Müller`s Solutions
Müller’s Solutions is seeking a dedicated Helix Support / Technical Support Analyst to join our remote team. In this role, you will provide exceptional technical support for Helix environments, assisting clients in troubleshooting and resolving issues related to version control, software deployments, and integration processes. You will collaborate with both customers and internal teams to ensure that Helix is used efficiently and effectively, while also contributing to ongoing improvements in our support processes.
Key Responsibilities:
- Provide first-level technical support for Helix users, addressing inquiries and resolving issues in a timely manner.
- Troubleshoot and diagnose problems related to Helix Core, including configuration, integration, and performance issues.
- Assist in the onboarding and training of clients on Helix functionalities and best practices.
- Document technical issues and solutions in detail to create a knowledge base for internal and customer use.
- Collaborate with development and DevOps teams to understand client needs and implement effective solutions.
- Stay current on Helix product updates and enhancements, effectively communicating changes to clients.
- Participate in continuous improvement initiatives to refine support processes and tools.
Requirements
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2-4 years of experience in technical support, preferably in a software or version control environment.
- Strong knowledge of Helix Core and experience with version control systems.
- Excellent problem-solving skills and the ability to articulate technical concepts to non-technical users.
- Experience with scripting or automation tools to support troubleshooting efforts is a plus.
- Strong communication skills and ability to work well in a remote team environment.
- Customer-focused mindset with a commitment to providing exceptional support.
Preferred Qualifications:
- Experience with CI/CD processes and tools.
- Familiarity with other version control systems (e.g., Git, SVN) and software development methodologies.
- Previous experience in a remote support role or IT service management.
- Relevant certifications in IT support or Helix administration are advantageous.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Saudi Arabia
Saudi Arabia, officially the Kingdom of Saudi Arabia (KSA), is a country in West Asia. Located in the centre of the Middle East, it covers the bulk of the Arabian Peninsula and has a land area of about 2,150,000 km2 (830,000 sq mi), making it the fifth-largest country in Asia, the largest in the Middle East, and the twelfth-largest in the world. It is bordered by the Red Sea to the west; Jordan, Iraq, and Kuwait to the north; the Persian Gulf, Bahrain, Qatar and the United Arab Emirates to the east; Oman to the southeast; and Yemen to the south. The Gulf of Aqaba in the northwest separates Sau
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