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Customer Experience Manager

  • Full Time
  • Anywhere

Burnt

Burnt — Cape Town City Centre, Cape Town Region

The person who owns the system of customer service, not the person answering emails all day. Someone who makes sure the experience is consistent whether a customer walks into retail, DMs on Instagram, or emails support. This is not a traditional customer service representative role, but rather a coordination and leadership role responsible for improving how customer service operates across the bus…

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