Hatch Asia
“Unifying Purpose, Shaping Careers” – We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.
Our Client, a global logistics and supply chain management company that provides comprehensive solutions across various industries. Established in 2008, they have quickly positioned itself as a significant player in the logistics sector, offering customized services designed to meet the unique needs of its clients. The company is headquartered in Houston, Texas, USA, and operates in over 100 locations across more than 30 countries worldwide.
The Airfreight Customer Service Manager is responsible for leading and overseeing the Airfreight customer service department, ensuring smooth operations and top-notch service delivery. This role plays a key part in driving the company’s goals for service and operational excellence.
The Challenges
- Oversee the daily activities of the Airfreight Customer Service department to ensure smooth operations.
- Collaborate effectively with other departments, particularly the Airfreight Operations team, to maintain service and operational excellence. Ensure seamless job execution across the entire airfreight process, from job file creation and execution to billing and closure.
- Monitor compliance with established service level agreements (SLAs) and key performance indicators (KPIs).
- Serve as the primary point of contact for customer escalations, addressing any service issues promptly and professionally.
- Handle complex customer inquiries, providing timely and accurate responses.
- Develop, review, and improve customer service policies and procedures to enhance operational efficiency.
- Identify and implement process improvements to increase the effectiveness and efficiency of Airfreight Customer Service workflows.
- Lead and manage the Airfreight Customer Service team, fostering a positive and productive work environment.
What It Takes
- Minimum Bachelor Degree in Business Administration, Logistics or Supply Chain related discipline.
- 5 years of relevant experience in Air Freight operations for import and export.
Interested candidates, please click the “Apply Now” Button.
All information will be kept in the strictest confidentiality.
Priority responses will be given to candidates who are shortlisted.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Singapore
Singapore, officially the Republic of Singapore, is an island country in Southeast Asia. Its territory comprises a main island, over 60 satellite islands and islets, and one outlying islet. The country is about one degree of latitude north of the equator, off the southern tip of the Malay Peninsula, bordering the Strait of Malacca to the west, the Singapore Strait to the south along with the Riau Islands in Indonesia, the South China Sea to the east and the Straits of Johor along with the State of Johor in Malaysia to the north.
More jobs at Hatch Asia
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.