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Senior Manager, Customer Experience (CX) Technology Engineering

  • Full Time
  • Anywhere

Valvoline Global

Role Overview

Lead the engineering execution, governance, and operational maturity of Valvoline Global Operations’ Customer Experience (CX) technology platforms across global markets. Partner with CX Product Owners, CX Delivery leadership, Enterprise Architecture, Program Management, and engineering teams to deliver scalable, secure, and supportable solutions.

What You Will Do

Balance engineering and development leadership, release governance, architecture alignment, technical delivery execution, DevOps maturity, and team development across globally distributed engineering teams. Ensure enterprise platforms are scalable, supportable, secure, and aligned with enterprise architecture standards and long-term strategic objectives.

Why It Might Be a Fit

The ideal candidate combines strong enterprise engineering leadership experience with deep expertise across Salesforce ecosystems, integration architecture, DevOps practices, and globally distributed engineering organizations.

Requirements

  • Bachelor’s degree in Computer Science, or equivalent, Engineering, Information Systems, or related field
  • 10+ years of experience in enterprise application engineering, platform engineering, or solution delivery
  • 5+ years of leadership experience managing engineering teams within large, complex organizations
  • Proven experience leading globally distributed engineering organizations
  • Strong experience across Salesforce ecosystems and enterprise integration architectures
  • Experience supporting large-scale enterprise transformation initiatives
  • Experience with CI/CD, DevOps practices, release governance, and enterprise delivery models
  • Strong stakeholder communication and cross-functional leadership skills

Benefits

  • Reliable enterprise integrations supporting global customer experience transformation
  • Improved operational visibility through engineering metrics, governance scorecards, and delivery reporting
  • Consistent alignment between Product, Delivery, Architecture, and Engineering responsibilities

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

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