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Home / Principal Technical Writer

Principal Technical Writer

  • Full Time
  • Anywhere

About Toast

Toast

Role Overview

As Principal Technical Writer, you will work with customer-facing technical teams to design and deliver product information that enables enterprise customers to self-implement and self-support. You’ll understand business operations goals, identify jobs-to-be-done, develop AI frameworks, and write documentation and enablement materials that enterprise customers need to succeed.

What You Will Do

Remove obstacles to self-implementation and self-support for complex customer businesses by designing and writing cross-cutting enablement documentation. Write for enterprise customer technical leadership and support teams, producing implementation guides, architecture overviews, integration patterns, and best practices.

Why It Might Be a Fit

8+ years of technical writing experience for enterprise products, with demonstrated ownership of major documentation domains or platforms. Deep expertise in developer documentation: REST APIs, OpenAPI/Swagger, authentication protocols, integration patterns, webhooks, data models.

Requirements

  • 8+ years of technical writing experience for enterprise products
  • Deep expertise in developer documentation: REST APIs, OpenAPI/Swagger, authentication protocols, integration patterns, webhooks, data models
  • Experience writing for technical decision-makers (engineering leaders, CTOs, enterprise architects) and complex implementation scenarios
  • Proven ability to design cross-cutting documentation strategies that solve problems affecting multiple audiences (developers, integrators, support teams, customers)
  • Hands-on experience with AI documentation tools or demonstrated ability to evaluate AI-generated content for accuracy, completeness, and usefulness
  • Strong technical fluency: comfortable testing APIs, writing code examples, understanding system architecture, and partnering with engineering teams as a technical peer
  • Demonstrated expertise in information architecture for complex product ecosystems—designing maintainable documentation structures
  • Strong systems thinking: ability to balance short-term documentation delivery with long-term architectural integrity and scalability
  • Excellent stakeholder management and ability to influence product development teams to include product information and communication as part of the definition of done

Benefits

  • Competitive compensation and benefits programs
  • Cash compensation (overtime, bonus/commissions if eligible)
  • Equity
  • Benefits

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

About this role & career path

Working in United States

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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