NTT DATA
As part of the Security Infrastructure Solutions Team, you will manage L2 and L3 tickets primarily for Zscaler while contributing to the development, operation, and enhancement of IT security services.
Key Responsibilities
Client Management (Internal Users):
- Deliver exceptional customer support with a highly customer-oriented mindset.
- Communicate technical information clearly and effectively.
- Provide advice and assistance for planning and executing virtual events.
Business Management:
- Manage and operate ZIA and other IT security-related services.
- Develop strategies to improve platform performance and stability.
- Design and implement automation strategies for team processes.
- Collaborate with stakeholders to analyse and integrate new features.
- Troubleshoot and resolve incidents, user issues, and initiate bug fixes.
- Maintain technical documentation, including architecture and security parameters.
- Evaluate and procure security systems and tools while applying best practices.
Regulatory Responsibilities:
- Uphold values of honesty, integrity, due diligence, and fair dealing.
- Manage risks and ensure compliance with applicable laws and regulations.
Required Skills
Personal and Social:
- Minimum 5 years of technical, customer-focused experience.
- Strong ability to work independently and as part of a team.
- Effective communication skills with a proactive, solution-oriented approach.
Professional and Technical:
- Analytical thinking and ability to assess impact and prioritize tasks.
- Hands-on Windows and Linux administration skills.
- Proficiency in scripting (Python, Bash/Shell, JavaScript).
- Experience with GIT, REST, Regular Expressions, and automation tools like Ansible and Terraform.
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Singapore
Singapore, officially the Republic of Singapore, is an island country in Southeast Asia. Its territory comprises a main island, over 60 satellite islands and islets, and one outlying islet. The country is about one degree of latitude north of the equator, off the southern tip of the Malay Peninsula, bordering the Strait of Malacca to the west, the Singapore Strait to the south along with the Riau Islands in Indonesia, the South China Sea to the east and the Straits of Johor along with the State of Johor in Malaysia to the north.
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