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Home / Customer Success Representative – PH

Customer Success Representative – PH

  • Full Time
  • Anywhere

Insight Therapy Solutions

Category: Mental Healthcare

Location:

Company Overview

At Insight Therapy Solutions, we’re on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider, we connect people with life-changing therapy and support. Now, we’re looking for compassionate and driven Customer Success Representatives who want to grow their career and develop sales skills along the way.

Why Join Us?

  • 100% remote – work from home
  • Career growth – we’ll train you in healthcare sales skills
  • Be part of meaningful work – helping people connect with mental health care
  • Supportive, inclusive team environment

The Role

  • As a Customer Success Representative, you’ll be the first point of contact for clients seeking therapy. Your job is to:
  • Answer inbound calls and emails, providing helpful, caring, and professional support
  • Reach out to clients on our waitlist and guide them toward scheduling therapy sessions
  • Collect basic information (demographics, insurance, referral details) to match clients with the right provider
  • Accurately record client details in our systems (EHR, CRM, scheduling tools)
  • Build trust and rapport with clients through empathy and clear communication
  • Receive hands-on training to introduce and promote our services to individuals, clinics, and companies

Requirements

  • Strong English communication skills (spoken and written)
  • 1–2 years’ experience in customer service, call center, or BPO work
  • A friendly, patient, and professional approach with clients—even when they are in distress
  • Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.)
  • Reliable, self-motivated, and able to work independently in a remote setting
  • Sales experience is not required—we’ll train you!

Perks & Benefits

  • Annual paid time off
  • Paid US holidays
  • Paid birthday off
  • Monthly health stipend
  • Performance-based bonus opportunities

Details

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in United States

The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th

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