Wing Assistant
About the Role
We’re hiring an experienced SME Coach to serve as the subject-matter expert in coaching excellence and supervisor development. This role directly supports Wing’s bottom-quartile supervisor population through intensive coaching, observation, and structured follow-through. The SME Coach ensures consistent application of Wing’s PETI Coaching Model (Prepare–Engage–Teach–Integrate) across the organization — improving leadership quality, coaching outcomes, and team performance metrics.
Qualifications
- Minimum 5 years of experience in operations, training, or quality leadership, with at least 2 years focused on coaching enablement or supervisor development.
- Demonstrated expertise in coaching frameworks, performance management, and adult learning principles.
- Proven success working with underperforming teams or supervisors to drive measurable improvement.
- Excellent communication, facilitation, and feedback delivery skills.
- Strong analytical skills with the ability to interpret QA data, performance metrics, and qualitative insights.
- Deep familiarity with Wing’s PETI model or similar structured coaching methodologies.
- Empathetic, structured, and highly credible in handling both high-level leaders and developing supervisors.
Preferred Skills
- Certification in coaching, leadership development, or performance consulting.
- Experience in BPO, managed services, or remote workforce enablement.
- Background in designing and evaluating leadership development or coaching curricula.
- Ability to conduct triad observations, calibration sessions, and PETI model audits.
Department: Learning & Development / Quality
Work Setup: Remote / Hybrid
Compensation: PHP 70,000–90,000/month (based on experience and performance)
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Philippines
The Philippines, officially the Republic of the Philippines, is an archipelagic country in Southeast Asia. Located in the western Pacific Ocean, it consists of about 7,641 islands, with a total area of about 300,000 square kilometers, which are broadly categorized in three main geographical divisions from north to south: Luzon, Visayas, and Mindanao. With a population of over 114 million, it is the world's twelfth-most-populous country.
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