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Home / Agentic Integration Architect

Agentic Integration Architect

  • Full Time
  • Anywhere

Netomi

About the Company:

Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role
We are looking for an Integration Architect – Agentic Delivery who can design and implement scalable integrations between AI-powered agentic systems and enterprise platforms like Zendesk and Salesforce. This role will focus on building intelligent workflows, automations, and seamless data exchange across systems.

Responsibilities

  • Architect and implement integrations between agentic AI platforms and Zendesk / Salesforce
  • Design end-to-end workflows for customer support automation using AI agents
  • Build and manage APIs, webhooks, and middleware integrations
  • Ensure data consistency, security, and scalability across systems
  • Collaborate with product, engineering, and customer teams to deliver solutions
  • Develop custom connectors, orchestration layers, and automation pipelines
  • Troubleshoot and optimize integration performance

Requirement

  • Strong experience with Zendesk APIs, apps framework, and workflows
  • Hands-on expertise in Salesforce (REST/SOAP APIs, Apex, integrations)
  • Experience in integration architecture (MuleSoft, Workato, Zapier, custom middleware, etc.)
  • Knowledge of API design, authentication (OAuth, JWT), and event-driven systems
  • Exposure to Agentic AI / LLM workflows / prompt orchestration
  • Strong problem-solving and stakeholder communication skills

Good to Have

  • Experience with AI automation platforms / conversational AI
  • Knowledge of LangChain / LLM integrations
  • Background in customer experience (CX) platforms
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in India

India, officially the Republic of India, is a country in South Asia. It is the seventh-largest country by area, the most populous country in the world and, since its independence in 1947, the world's most populous democracy. Bounded by the Indian Ocean on the south, the Arabian Sea on the southwest, and the Bay of Bengal on the southeast, it shares land borders with Pakistan to the west; China, Nepal and Bhutan to the north; Bangladesh and Myanmar to the east. In the Indian Ocean, India is near Sri Lanka and the Maldives. Its Andaman and Nicobar Islands share a maritime border with Myanmar, Th

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