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Home / Customer Service Representative and Virtual Assistant

Customer Service Representative and Virtual Assistant

  • Full Time
  • Anywhere

Talent Shore

Career opportunity with an exciting growing company as a Customer Service Representative and Virtual Assistant
We have an exciting opportunity for a candidate who:
  • Is looking to be valued as part of a growing team
  • Wants a long-term stable career
  • Can work independently and be self-sufficient whilst also having the ability to work as part of a team
So who are we?

We are:
  • A rapidly growing Serviced Accommodation/Vacation Rental Management business
  • Marketing our properties on Online Travel Agent (OTA) websites such as Air BnB and Upgrade to see actual info
  • Dealing with both leisure and corporate guests, who would like to stay & are staying in our houses and apartments
  • Working to expand our business to increase our market space in our current local market, and explore operating in other local areas
The day-to-day activities of the job role would include (but are not limited to) the following:
Inbound Calls (Guests, OTA’s, Housekeeping)
  • Outbound calls (Callbacks, follow-ups)
  • Email Management (Zero inbox rule)
  • Guest Management (using our simple drag & drop system)
  • Scheduling cleaning & maintenance
  • Ad-hoc tasks such as producing documents, spreadsheets, presentations, etc.
  • Strong team communication (via Slack)
  • Guest Feedback Management

Requirements

The right candidate will have a background with:
  • Customer Services Experience
  • Confidence in speaking with people from the United Kingdom
  • Good written communication (English)
  • Good verbal communication (English)
  • Willingness to learn new systems
  • Experience as a VA is preferrable
Experience in the Hospitality industry itself is not essential as full training will be given but knowledge or previous experience working with Air BnB, booking.com or Uplisting channel manager would be looked upon favourably.
We look forward to hearing from someone excited to bring value to the company and who has the vision and commitment to be able to grow with us.
We look forward to receiving your application.

Benefits

Location: Fully Remote
UK Working Hours: 4 pm – 12 am
Salary Range: R8 000 – R10 000

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

Working in South Africa

South Africa, officially the Republic of South Africa (RSA), is the southernmost country in Africa. Its nine provinces are bounded to the south by 2,798 kilometres of coastline that stretches along the South Atlantic and Indian Ocean; to the north by the neighbouring countries of Namibia, Botswana, and Zimbabwe; to the east and northeast by Mozambique and Eswatini; and it encloses Lesotho. Covering an area of 1,221,037 square kilometres, the country has a population of over 63 million people, making it the sixth-most populated country in Africa. Pretoria is the administrative capital, while Ca

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