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Home / Technical Engineer (Amazon Connect and CloudWatch)

Technical Engineer (Amazon Connect and CloudWatch)

  • Full Time
  • Anywhere

Global Rabbits

This is a remote position.

Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.

​We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.

Requirements

  • 5+ yearsof experience in software development or cloud/DevOps engineering.

  • Strong knowledge ofNode.js (v18+), Python, JavaScript.

  • Advanced AWS experience, includingIAM, VPC, networking basics.

  • Hands-on experience withAmazon Connect(contact flow design, telephony/VoIP, integrations).

  • Proven experience withCloudWatch Logs Insights(queries, dashboards, alarms).

  • Familiarity withincident/problem management, observability, and automation scripting.

  • Experience withTerraform/CloudFormationfor monitoring infrastructure.

  • Advanced spoken and written English.

Responsibilities

  • Amazon Connect & Telephony

    • Design, build, and optimize contact flows (IVR, call routing, queue management) usingAmazon Connect Flow Designer.

    • Configure telephony/VoIP integrations, including SIP, routing, and call handling.

    • Integrate Amazon Connect with CRMs, ticketing systems, or custom applications viaAPIs/SDKs.

    • Customize agent dashboards/CCP usingJavaScript/React.

  • Cloud Monitoring & Observability

    • Develop and maintainCloudWatch dashboards, metrics, alarms, and X-Ray traces.

    • Write and optimizeCloudWatch Logs Insights queriesto analyze and troubleshoot logs.

    • Automate log ingestion, analysis, and reporting usingPython, Bash, or PowerShell.

    • Implement monitoring infrastructure as code usingTerraform or CloudFormation.

    • Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.

  • Analytics & Reporting

    • Build real-time dashboards using Amazon Connect metrics.

    • Export data for BI tools to improve decision-making and performance insights.

This poisition is for LATAM-based applicants.

Originally posted on Himalayas

To apply for this job please visit himalayas.app.

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