VirtueStaff
VirtueStaff is seeking for a professional and articulate Legal Intake Specialist to serve as the initial point of contact for our client. In this role, you will be responsible for managing high-volume inbound inquiries and conducting the initial screening process to determine how our firm can best assist. The ideal candidate is a empathetic communicator who can gather critical information efficiently while maintaining a professional and welcoming demeanor.
Responsibilities
- Promptly and professionally answer inbound client calls, acting as the primary voice of the firm to establish trust from the first point of contact
- Conduct detailed intake processes with inbound callers to qualify leads and determine if their legal needs align with our firm’s practice areas
- Accurately capture and enter prospective client information, case facts, and contact details into our system to ensure the legal team has a clear starting point
- Provide exceptional customer service by addressing initial concerns, explaining the next steps of the process, and maintaining a supportive tone
- Utilize sales-minded communication techniques to guide potential clients through the intake funnel and encourage them to move forward with our services
Requirements
- Excellent communicative skills, both verbal and written, are required for high-level professional interaction.
- Proven experience in legal intake or handling high-volume professional inquiries
- Legal industry experience is most ideal and highly preferred
- Experience as a Receptionist or in a Sales environment is a significant advantage
- Proven experience in legal intake or handling high-volume professional inquiries
- Strong customer service orientation with the ability to handle sensitive situations with empathy
- Bilingual proficiency preferred
Benefits
- Work From Home
- Performance Bonus
Originally posted on Himalayas
To apply for this job please visit himalayas.app.
Working in Panama
Panama, officially the Republic of Panama, is a country located at the southern end of Central America in North America, bordering South America. It is bordered by Costa Rica to the west, Colombia to the southeast, the Caribbean Sea to the north, and the Pacific Ocean to the south. Its capital and largest city is Panama City, whose metropolitan area is home to nearly half of the country's over 4 million inhabitants.
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