Donor Assessment Coordinator

TransMedics was founded to address the unmet need for more and better organs for transplantation. The Donor Assessment Coordinator is part of TransMedics’ NOP program and plays a critical role in donor offer screening, clinical evaluation, communication, and coordination with TransMedics partners, resulting in better utilization of donor organs.

RESPONSIBILITIES

• Screen organ offers from the OPTN contractor in accordance with Transplant Center protocols and workflows.
• Effectively communicate with Transplant Center teams, OPO staff, recipients, operating room (OR) teams, and internal TransMedics teams.
• Maintain knowledge of, understand, and adhere to OPTN policies.
• Ensure seamless coordination of donor assessment from clinical review through surgeon and recipient communication to transplantation.
• Collaborate with the TransMedics Logistics team.
• Consult with TransMedics Clinical Leadership as appropriate.
• Complete accurate pre- and post-transplant documentation in the Transplant Center EMR and OPTN systems.
• Participate in a minimum of eight 24-hour on-call shifts per month (including holidays and weekends), based on staffing and business needs.
• Schedule time off with appropriate advance notice in coordination with the manager.
• Demonstrate excellent customer service, multitasking, and communication skills.
• Participate in quality improvement initiatives and team projects as assigned.
• Attend team meetings outside of scheduled call hours as necessary.
• Perform other duties and responsibilities as assigned.

MANAGEMENT RESPONSIBILITIES

This position has no direct reports.

PHYSICAL ATTRIBUTES

• Ability to sit and/or stand for extended periods while working at a computer.
• Ability to maintain focus and effectively manage time in a high-pressure environment.
• Must be highly flexible and willing to work within a 24×7 operational environment, including an inconsistent schedule spanning all shifts, weekends, holidays, and on-call coverage.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in nursing, Health Science, Biological Science, or a related field, or an equivalent combination of education and experience.
• Minimum of three years of experience as a Transplant Coordinator, Organ Procurement Coordinator, or similar role with a strong clinical background in transplantation and in-depth knowledge of human anatomy and physiology.​

PREFERRED QUALIFICATIONS

• Five or more years of experience as a Transplant Coordinator, Organ Procurement Coordinator, or in a similar transplant-related clinical role.
• Experience working with multiple organ transplant programs or high-volume transplant centers.
• Advanced knowledge of OPTN policies, transplant operations, and organ allocation processes.
• Experience participating in quality improvement initiatives or process improvement within a transplant program.
• Ability to work effectively with all members of interdisciplinary transplant teams.
• Working knowledge of transplant logistics and vendor management.
• Highly detail-oriented with strong organizational skills.
• Outstanding interpersonal and communication skills, with the ability to collaborate effectively and build relationships with internal and external stakeholders.
• Ability to remain calm and professional while working under pressure.
• Ability and confidence to make independent decisions regarding donor medical management, logistical arrangements, and organ allocation.
• Ability to thrive in a fast-paced environment while managing multiple dynamic priorities.
• Strong problem-solving skills.
• Experience with medical compliance and clinical data sharing.
• Proficiency in Microsoft Office Suite (Word, Excel, and Outlook) and electronic medical record systems.